SMS Notifications with Twilio
Text message notifications keep customers informed about their orders.
When SMS Are Sent
Order Ready: 30 minutes before pickup
Delivery En Route: When driver departs
Payment Issues: Failed payment alerts
Schedule Changes: Updated pickup times
SMS Costs
SMS messages are charged at cost:
US/Canada: $0.0075 per message
International: Varies by country
Billed monthly via Stripe
Phone Number Verification
Twilio requires verified phone numbers. Customers verify via:
Enter phone number at signup
Receive 6-digit code
Confirm code within 10 minutes
Opt-Out Handling
Customers can reply:
STOP: Unsubscribe from all SMS
START: Re-subscribe to SMS
HELP: Get support information
Character Limits
Standard SMS: 160 characters
Long Messages: Split into segments (charged per segment)
See Account → Billing for SMS usage reports.