How Payment Processing Works
Understanding the payment flow helps manage cash flow and customer expectations.
Payment Schedule
Preppable uses subscription billing:
Weekly Plans: Charged every Monday at 12:00 AM (restaurant timezone)
Monthly Plans: Charged on the 1st of each month
First Payment: Charged immediately upon signup
Payment Methods
Customers can pay with:
Credit cards (Visa, Mastercard, Amex, Discover)
Debit cards
Apple Pay / Google Pay (coming soon)
Failed Payments
When a payment fails:
Retry #1: Automatic retry after 3 days
Retry #2: Automatic retry after 5 days
Subscription Paused: After 2 failed retries
Customer Notified: Via email and SMS
Refund Timeline
Full Refund: Returns to customer in 5-10 business days
Partial Refund: Same timeline as full refund
Stripe Fees: Non-refundable ($0.30 per transaction)
Payout Schedule
Standard: 2 business days after charge
Instant Payouts: Available for 1% fee (up to $10K/day)
Weekly Batches: Available on request
See Stripe Dashboard for detailed reports.