Refunds and Cancellations
Clear refund policies help manage customer expectations.
Standard Refund Policy
Preppable recommends:
Full Refund: If canceled 48+ hours before delivery
50% Refund: If canceled 24-48 hours before
No Refund: Less than 24 hours (food already prepared)
How to Issue a Refund
Go to Restaurant Dashboard → Customers
Find the customer's subscription
Click Actions → Issue Refund
Select amount and reason
Confirm refund
Refund Reasons
Customer Request: Standard cancellation
Quality Issue: Food not up to standards
Delivery Problem: Late or missing order
Restaurant Cancellation: You canceled the order
Partial Refunds
For missed items or quality issues:
Calculate refund amount (e.g., 25% for one missing item)
Issue partial refund
Add note explaining adjustment
Chargeback Protection
To avoid chargebacks:
Respond to customer complaints quickly
Issue refunds promptly when appropriate
Keep detailed order records
Use delivery confirmation (photos, signatures)
Tax and Fees
Refunds: Include tax in refund amount
Stripe Fees: Not refunded ($0.30 + 2.9% per transaction)
Preppable Fees: Refunded proportionally