Troubleshooting Stripe Connection Issues
Common Stripe problems and solutions.
Connection Failed
Symptoms
"Connect with Stripe" button doesn't work
Redirects to error page
"Connection timeout" message
Solutions
1. Clear Browser Cache
Chrome: Settings → Privacy → Clear browsing data
Safari: Preferences → Privacy → Manage Website Data
Firefox: Options → Privacy → Clear Data
2. Try Different Browser
Chrome (recommended)
Safari
Firefox
Edge
3. Disable Extensions
Ad blockers can interfere
Privacy extensions (Ghostery, Privacy Badger)
VPN extensions
4. Check Pop-up Blocker
Stripe onboarding opens in new window
Allow pop-ups for preppable.com
Verification Pending
What It Means
Stripe is reviewing your application:
Standard: 1-2 business days
Complex Cases: Up to 7 days
What to Do
Nothing! Wait for Stripe email.
Speed Up Process
Ensure all information complete
Upload required documents
Respond quickly to Stripe requests
Charges Not Enabled
Why It Happens
Verification incomplete
Missing information
Identity verification pending
Bank account not verified
How to Fix
Check email for Stripe requests
Log into Stripe Dashboard
Complete any pending steps
Wait for approval
Payouts Not Enabled
Common Causes
Bank Account Not Verified: Stripe sends micro-deposits (takes 2-3 days)
Additional Info Needed: Check Stripe email
Tax ID Issue: Verify EIN or SSN
How to Fix
Check verification status
Complete micro-deposit verification if needed
Confirm amounts from bank statement
Account Restricted
What Happened
Stripe flagged account for:
Unusual activity
High chargeback rate
Policy violation
Identity mismatch
What to Do
Check email from Stripe for reason
Provide requested information
Contact Stripe Support (not Preppable)
Wait for review
Re-Connecting Stripe
When Needed
Changed business structure
New bank account
Moved to new state
Previous connection had issues
How to Re-Connect
Go to Billing Dashboard
Click Disconnect Stripe (if connected)
Confirm disconnection
Click Connect with Stripe
Complete onboarding again
Warning: Disconnecting pauses all charges. Only disconnect if necessary.
Stripe Dashboard Access
Can't Log In?
Go to dashboard.stripe.com
Click Forgot Password
Reset password
Log in
Different Email?
If you connected Stripe with different email than Preppable:
This is normal
Use Stripe email for Stripe dashboard
Use Preppable email for Preppable dashboard
Error Messages
"Invalid Stripe Account"
Cause: Account deleted or deactivated
Fix: Reconnect with new account
"Stripe API Error"
Cause: Temporary Stripe outage
Fix: Wait 15 minutes and try again
Check: Stripe Status Page
"Missing Required Information"
Cause: Incomplete Stripe profile
Fix: Complete setup in Stripe Dashboard
Still Having Issues?
Check Stripe Status
Visit status.stripe.com
See if there's an outage
Contact Preppable Support
For Preppable-side issues:
Email: [email protected]
Include: Error message, screenshots
Contact Stripe Support
For Stripe-side issues:
Email: [email protected]
Phone: 1-888-926-2289
Chat: Available in Stripe Dashboard