Pausing or Closing Your Account
Understand the options and implications of pausing or closing your account.
Pause vs Close
Pausing Account
What Happens:
Stop accepting new subscriptions
Existing subscriptions continue until canceled
Keep dashboard access
Data preserved
Can reactivate anytime
Best For:
Seasonal restaurants
Temporary closure
Vacation/break
Testing other platforms
How to Pause:
Go to Settings → Account → Status
Click Pause Account
Select pause duration (or indefinite)
Confirm pause
Closing Account
What Happens:
All subscriptions canceled immediately
Customers notified
Lose dashboard access
Data deleted after 30 days
Cannot be undone after 30 days
Best For:
Permanently closing restaurant
Switching to competitor
Business sold
Before Closing
Check List
✅ Export Data:
Customer list
Transaction history
Menu records
Tax reports
✅ Cancel Subscriptions:
Review active subscriptions
Notify customers personally
Issue prorated refunds
✅ Settle Finances:
Wait for final payouts
Pay any outstanding fees
Download invoices
✅ Disconnect Stripe:
Keep Stripe account for records
Disconnect from Preppable
Closing Process
Go to Settings → Account → Close Account
Review checklist above
Select reason for closing (helps us improve)
Enter password to confirm
Click Close Account Permanently
30-Day Grace Period
What's Available
First 30 days after closing:
Read-only Access: View but not edit
Export Data: Download everything
Reactivate: Change your mind
After 30 Days
Data Deleted: Permanently removed
No Recovery: Cannot restore
Stripe Data: Remains in Stripe (per their policy)
Reactivating Account
Within 30 Days
Log in to dashboard
Click Reactivate Account
Confirm reactivation
All data restored immediately
After 30 Days
Must create new account
Start from scratch
Previous data unrecoverable
Customer Communication
Auto-Notification
When you close account, customers receive:
Email: Explaining closure
SMS: Brief notification
Refund Info: Prorated refund timeline
Personal Touch
Recommended:
Send personal email before closing
Explain reason (if comfortable)
Offer forwarding info if applicable
Thank loyal customers
Financial Implications
Outstanding Charges
Owed to You: Receive final payout
You Owe: Charged immediately
Disputes: Must resolve before closing
Refunds
Prorated: Based on unused days
Processing Time: 5-10 business days
Stripe Fees: Not refunded
Data Privacy
What's Deleted
Your restaurant profile
Menu and plan data
Customer relationships (but customers keep their accounts)
Analytics and reports
What's Kept
Stripe financial records (7 years, legal requirement)
Basic transaction logs (fraud prevention)
Anonymized analytics (product improvement)
Need Help?
Before closing, contact us:
Email: [email protected]
Call: (555) 123-4567
Chat: In dashboard
We may be able to help with issues causing you to leave.